HOLIDAY RETURN / EXCHANGE POLICY:

We are excited to announce our 2023 Holiday Return Policy! For all purchases made between November 29, 2023 and December 25, 2023, items may be returned or exchanged until January 15, 2024.

All returns should be new, unworn, unwashed, with the original tags still attached. Receipt or proof of purchase is required for all returns. Returns received without a receipt will not be processed for all holiday purchases.

 

Order Delay Notice: Due to our Holiday Season and to protect the safety of our Distribution /Fulfilment centre staff, please expect some delays in processing returns and/or delivering your exchanged orders. We truly appreciate your valued patience and understanding

 

We want you to find the perfect fit - if you didn’t find it:

1. Put your items back in their packaging.
2. Include your invoice receipt with your return.
3. Ship your item back using your preferred shipping provider.
4. Note your tracking number.
5. Once your package is received and your return is processed we will follow up with receipt confirmation.

• To process an exchange we recommend repurchasing your new items online. Once your exchange has been purchased email us at hello@dazedenim.com with your new order number. 

 

 

RETURN POLICY:

All returns should be new, unworn, unwashed, with the original tags still attached.

We offer exchanges, store credit, or refunds for items purchased on dazedenim.com that are postmarked for return within 15 days of their post marked delivery date. Receipt or proof of purchase is required for all returns. Returns received without a receipt will not be processed.

DAZE reserves the right to assess merchandise and determine whether damage is a result of defective production or normal wear and tear.

• Discoloration, tear, and / or other material deteriorations that occur with use will not be regarded defective
• Items returned with deodorant, makeup, smoke, perfume and / or stains are not accepted
• 'Please keep me attached’ is no longer attached to the item in its original form 

Unfortunately we can not issue a refund if your items have any of the above issues. An invoice will be sent to the customer to pay for shipping the item back to them or their items will be forfeited. 

*** Each return will be subject to a $4.95 USD restocking fee per item. The fee will be deducted from your order refund amount total. Restocking fees are not applied to exchange and/or Store Credit returns. ***

*** Returns made without the gift with purchase will be charged the product cost of the item. This amount will be deducted from the refund. 

Returns take up to 15 business days to process from receipt of package at our facility. Please keep your return tracking information to ensure your package arrived at our facility. 

You will receive an email conformation once your return has been fully processed. Due to current environment regarding COVID19 please allow the full 15 business days for your return to process. Please note due to COVID19 we are not in the office everyday and the 15 business days will vary. We appreciate your patience.

Please note that all items already discounted are FINAL SALE and no returns, exchanges, or refunds are accepted on final sale items and are therefore not eligible for return or exchange. Promotions can not be combined. If you placed an order during a sale and did not apply your discount we would be happy to apply it after your order has been placed. 

Only merchandise purchased from dazedenim.com will be accepted for returns or exchanges. Merchandise purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased. 

Lost packages in transit are non-refundable and you will receive a replacement or store credit after 7 days. An approved lost package claim is required. If you would like your order shipped with signature please email hello@dazedenim.com with your order number.  However, we are not responsible for packages once proof of delivery is generated.

Promotions can not be combined. 

All return / exchange shipping costs are the responsibility of the customer.

WHERE TO SHIP YOUR RETURNS:

DAZE DENIM

ATTN: Customer Returns

2211 E. 27TH STREET

Vernon CA 90058

 

Please keep note of your tracking number - Daze does not assume responsibility for lost returns and therefore recommends that you use a shipping service that offers trusted tracking.